The Business Outsourcing Company (BOC), part of CNG Business Services, is pleased to have been chosen to assist a British FMCG (fast moving consumer good) company with a bespoke, outsourced customer support campaign.
The campaign involves calling hundreds of retailers that sell our client’s products and carrying out a telephone based survey to gather answers to specific questions. At the same time, we are also assessing customer satisfaction and escalating to our client’s attention any that need specific technical support.
Our client doesn't have the spare personnel to carry out this campaign at short notice and to cover so many clients in the specific time period in which the campaign must be completed.
As an add-on to this service, we will also be carrying out a lead generation campaign to find more customers that match our client’s required profile. BOC will procure data to the specific parameters that our client requires and then will call the targeted retailers to raise awareness. We will provide a campaign specific phone number that comes into offices and on which we provide our own 24/7 call answering service.
Sanjeev Patel, Managing Director, comments "2014 seems to have started with a bang. As we come out of the recession in which we have all been for the last few years, there seems to be a lot more optimism about and due to this confidence, businesses are exploring new growth prospects. As organisations have really cut back on hiring over the last few years, their corporate structures are very lean and the easiest way to grow is to use business process outsourcing to outsource certain elements of their business. This allows companies to access specific skill sets quickly and without the hassle of having to recruit & train people themselves. The Business Outsourcing Company has been a lucky beneficiary of this with clients ranging from telecoms looking to grow their network operations centres (NOCs) through to consumer goods firms that haven’t got the manpower to service their fast growing customer base. We are able to provide services on a 24/7 basis so can crunch data overnight and present the results of a previous days’ efforts first thing in the morning. Business process outsourcing is a truly flexible service and one mustn't pigeonhole specific processes. We like to think of ourselves as an extension of our clients’ company and we are here to help in any way that a client needs. We can enable a client’s business to be ‘fitter’ than it could otherwise be so it can punch above its weight."
We welcome your enquiries and are always happy to have discussions with potential clients about the tasks they are looking for assistance with and to brainstorm how best to deliver the required results.
For further information, please visit: businessoutsourcingcompany.com
