Count on Outsourced Technical Support Services to Improve Your Customer Relationships

When there is talk of technical expertise, you know that it is a specialized field. Professionals in this area need to have a good knowledge of the technical aspects of the service and industry they are supporting. Without such knowledge, it is impossible to help others or even to understand the intricate aspects of the business in question. These are just a couple of reasons why it is important to hire outsourced technical support services that have demonstrated their mettle with robust results and have the proven themselves time and again. More than that, these people deal directly with customers and that makes it vital to have the ability to handle the wide range of clients they will interact with, and to do it with relative ease.

Every client is different and so are their needs. While some might just need a friendly voice with a bit of technical knowledge to take down issues and pass them on to the appropriate managers, others might need a more experienced professional to handle their calls. Here it becomes vital for the person handling the call to be knowledgeable enough about the product in question, to process the query and resolve the issue right then and there. In both these cases, you will find outsourced technical support services that provide you with the technical support you need. The versatile nature of this business means they will also possess the skills to handle both national as well as international customers.

Interesting Advantages of Hiring Expert Outsourced Technical Support Services

Many a time customers face technical support associates who are unable to assist them with their issues either because of the lack of directions or a systematic table of action. This is a very tricky position to be in, not only for the outsourcing firm but even for the client who has taken it on. It is the reputation of the client that is being affected in the process. This is rarely the case when your third party outsourcing partner is an agency like the Business Outsourcing Company.The biggest advantage you enjoy using their outsourced technical support services is the level of competence and versatility that comes across with every call they handle. Smart responses, experienced interaction and a long lasting impression is what they leave the customers with.

Criterion to Look For in an Outsourcing Company

The Business Outsourcing Company has been providing professional assistance in the field of outsourced technical support services for a number of years, to a number of well-respected clients around the UK. Their biggest triumph is the fact that the firm has, as part of their technical team, a group of specialized professionals who are not only well versed with the subject matter they take on but can handle tricky calls and deeply technical questions with remarkable ease. Such an effortless expertise is the result of knowledge, strong technical background and experience which is the most important parameter while selecting an outsourcing company.

Helping Forge New Relationships

Every client is different. One might want The Business Outsourcing Company to handle only simple issues that can be resolved with some very basic steps. There are others who are involved in new innovations and need their outsourced technical support services to handle all incoming calls and take it to their logical resolutions. In both these cases, the presence of an expert at the end of the phone line can make a huge difference. When handled well, it can act as a marketing tool for your company, promoting your skills and technical expertise for a long lasting a satisfactory client-customer relationship.

Tackling Competition the Right Way

With the arrival of social media, increased mobile communication and innumerable interactive platforms, internet revolution has taken a complete circle. You need all the assistance you can get to tackle the fierce competition that is raging in the market and the outsourced technical support services you use can make an outstanding difference in the way you position yourself and your company in the market. When you have a competitive product in your hand and the confidence that your associates will be able to handle any call regarding that product, however difficult it may be, you can be assured you are one step ahead of everyone else in the market.

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Save Resources with Data Entry Outsourcing Companies in UK

As the owner of a new company, you may have countless and varied responsibilities that take up your time, effort and money. At this phase of your venture you need every advantage you can get and outsourcing the most basic tasks can mean your judiciously acquired resources, including human resource, can be used for gaining business momentum and making a success of your venture. This is the time when you need cost effective solutions that come in the form of data entry work done by specifically appointed data entry outsourcing companies in UK.

Getting Jobs Done Cost Effectively

The Business Outsourcing Company started out as a small business and it understands the value attached to getting jobs done without consuming too much of your capital and other resources. This is exactly why using their services  for your basic jobs make sense both from a speed and cost effectiveness standpoint.You get to free up your own resources so that they can dedicate their valuable time doing more for business growth and other core areas rather than typing up data and information into your systems; which by no means is a task that can be done away with. With data entry outsourcing companies in UK, you get the job done fast and spend less than you would have, in the normal course of business.

Services that Go Above and Beyond

By using the services of the Business Outsourcing Company you can expect some strong advantages. You get precise and fundamentally accurate data which captures each and every growing aspect of your business. On the other hand you also benefit from the knowledge that data entry outsourcing companies in UK are continually verifying the data uploaded; ensuring it is current and making any changes required to keep it relevant and applicable to your day-to-day business. These are all automatic benefits that come along with simple data entry services from a professional company.

Exclusive Benefits that Come with Appointing Telemarketing Companies

As much as the layman believes, telemarketing and telesales calls are not randomly made to simply inform people about a product. On the contrary these are calls that are being made with strong research and in-depth study relating to the subject matter. Outbound sales calls have been the norm for a long time and are still considered to be a very strong approach in the marketing strategy. Telemarketing outsourcing companies still continue to take on this technique because it really works. Not only is it relevant for potential customers but for customers who have already bought the product or experienced the service offered by the Company. These calls serve to enhance customer experience and help to make the next interaction even better.

Technical Questions Answered

Every product requires a fair bit of understanding which in turn helps in answering questions that pertain to it. This is why it becomes extremely important to grasp what the client does and what his product represents. In order to do that, the telemarketing outsourcing companies need to have skilled workers who can take on technical matters that relate to the product with ease. This technical understanding works in the client's favor by assuaging any worries that customers might have. These matters can come up through phone calls, online chats and even email messages and each and every one can be processed to a satisfactory conclusion.

Helping Understand Customer Psyche

Another important aspect of taking on telemarketing outsourcing companies like the Business Outsourcing Company is to understand how the end customer feels and how they liked the product. The good news is that a happy customer is always ready to answer questions or comply for a short survey. A telemarketing call can offer you an inexpensive yet highly evolved way of checking into how the customer feels about the product he has purchased. These tend to be a short questionnaire with monosyllabic answers which do not take up too much of their time. These kinds of surveys assist in building a stronger product and also aid in newer innovations later on as well.

Advantages of Third Party Assistance

Of course many of the above responsibilities can be easily handled by your own employees. However consider the high costs of training and setting up a department in order to manage these needs. Not only will there be high overheads but you will also have to incur secondary costs that might take the boom away from your bottom line. On the contrary when telemarketing outsourcing companies like the Business Outsourcing Company handles these responsibilities they can take these costs in their stride as they already have a group of talented individuals working on similar assignments. All their departmental overheads are on an ongoing basis which makes it a very feasible solution to take on, ultimately helping you in the process.

Article Reference Link: http://goo.gl/rQNrOI

BOC Now Provides Analytics Support Services

BOC offers new value-added services to its clients

Ripon - The Business Outsourcing Company (BOC), a part of CNG Business Services, now provides a range of KPO (Knowledge Process Outsourcing) solutions.

As BOC continues to grow and offer new ways to help its clients address the challenges that their businesses face, it now provides analytics support services.  This includes competitor research and market analysis. 

Such services are useful to both existing customers that may be considering more specific marketing activities and want to ensure that they are directed to potential customers, and also to new customers that wish to commission a piece of market research, if only to be aware of what their competitors are up to.

Like the rest of BOC’s services, this process is also carried out from the Mumbai, India offices where highly skilled staff work on behalf of clients at a much lower cost than if the process was carried out in the UK.

These services are in addition to the range of BPO (business process outsourcing) services that the company offers such as customer support services, technical support services, marketing, ethnic sales & marketing and 24/7/365 Network Operations Center (NOC) services for the telecom and hosted services sectors.

Sanjeev Patel, Managing Director of The Business Outsourcing Company (BOC), said: “Our success with our clients lies in understanding the competitive environment in which they operate, and providing them with the market intelligence they need to ensure they remain ahead of their competitors. All KPO processes are tailored very much around our clients’ specific needs.” 

About The Business Outsourcing Company (BOC)

Based in Ripon, Yorkshire, England, The Business Outsourcing Company is a division of CNG Business Services, which is part of the privately owned CNG Family of Companies. The group was founded in 1971 and now has business services, retail and real estate interests both within the UK and overseas.

The company provides a wide range of Business Process Outsourcing services from its main outsourcing office located in Mumbai, India. Its broad talent pool and staff members possess numerous different skill sets. They are therefore positioned to serve all clients, both large and small, in a bespoke and flexible fashion.

Reference Link: http://goo.gl/F3n7WZ

How Business Lead Generation Companies in UK can Help Your Sales Teams Be Successful

No company can survive without a great sales and marketing department and for these teams to work in tandem with each other and create potential customers each and every day, you need to have quality business leads that give you good business. Agencies like the Business Outsourcing Company offer exactly such opportunities to hundreds of corporate like you in the UK looking for promising information that pans out and offers you with real customers to talk to. As one of the successful business lead generation companies in UK, you can expect this agency to assign a special team of professionals to your project and start working on customer centric strategic plans right away.

What You Need?

As a business you need quality leads and business lead generation outsourcing companies in UK can definitely give you some very good ones. Good leads are those which form a large part of your target audience as well as those who are genuinely interested in your business. These are the kind of leads that can mean a potential call to resolution. Your sales teams will have their work neatly cut out for them so that they can move in on these interested parties and get the product approvals as soon as the call is done. 

Why do you need An Agency?

A well-known fact is that lead generation is a highly labor intensive process. Not every lead will pan out and not every call receiver will appreciate the product that is offered to them. While half the calls made can give you potential customers, the other half might simply be a precious waste of your sales teams' time; time that can be put to good use doing other far more important tasks. That is the reason why business lead generation companies in UK working in a professional format can be highly advantageous for your business. They will make the calls, talk to both the interested as well as non-interested parties and then hand over the business leads generated to your sales teams who can then pursue viable leads to their logical conclusion.

How the Business Outsourcing Company Helps

As one of the successful business lead generation outsourcing companies in UK, this agency can provide you with a trained staff having the ability to offer quality leads focused completely on the kind of requirements you have. They will forward genuine leads that want to know about your products or those that are interested in buying them. This highly laborious task can also be carried out on your database seeking out interested parties who want to know about any new products you might have launched. Moreover when such services are offered at really reasonable rates, you have a genuinely good relationship to look forward to.

Reference Article Link: http://goo.gl/TK8RaL

How SMEs Can Benefit From Tailored Outsourcing

"Tailored David instead of Scaled-Up Goliath: How Outsourcing is for SMEs, Not Just Large Companies"

York — In its services for small- and medium-sized businesses (SMEs), The Business Outsourcing Company (BOC)challenges the traditional model of outsourcing that helps only large, global companies and is also dependent on economies of scale. Unlike the goliaths of the outsourcing industry, BOC offer SMEs solutions that are always tailored, flexible and resource-intensive to achieve financial benefits on their behalf.

BOChelps SMEs - Retail as well as Business-to-Business - throughout the UK and in all industries. It does this by delivering cost-effective solutions to reduce SMEs’ overheads and by improving their business processes. This is achieved by providing outsourcing and streamlining of one or more of an SME’s back office operations, which can include everything from business lead generation and telemarketing, to data solutions, technical and telecomms support. 

One example of an SME achieving such benefits from bespoke outsourcing is Cheque Exchange Limited, a subsidiary of Provident Financial Plc, the financial services group.

Cheque Exchange gave BOC three primary goals to deliver upon:

• Generate new business leads

• Reduce costs 

• Make the sales process more efficient.

Over a period of six months to date, BOC has returned to Cheque Exchange:

• 21% uplift in the delivery of potential new clients throughout the UK

• Confirmed one-to-one meetings for their Field Teamfollow-up

• 15% reduction in back office and field costs 

• A stronger revenue pipeline for its UK-wide sales team.

Speaking about the success of BOC’s work, Cheque Exchange’s Mark Rooke (General Manager) and Shaun Peak (National Sales Manager), said: “The Business Outsourcing Company is better than the other outsourcing providers we’ve considered in the past. They give our company a flexible, easy and cost-effective resource that complements our existing sales team. They not only deliver real results – they help strengthen our bottom line. We’re looking forward to working with them on even more projects – which we believe says it all.”

Sanjeev Patel, Managing Director of The Business Outsourcing Company (BOC), said: 

“Our success with Cheque Exchange is also credit to their own business acumen and tremendous drive. We’re grateful to them for embracing our tailored approach to outsourcing, which has strengthened their sales, streamlined their back office process and helped drive the bottom line.”

// ENDS

Notes to Editors

For interviews and further comment, please contact Robert White, tel: +44 203 286 4694.

About Cheque Exchange

The company is a wholly owned subsidiary of Provident Financial Plc, the financial services group founded in 1880. It offers a popular, easy and cost-effective way to exchange cheques for cash for its clients, which represent a large cross-section of consumers, retailers and scrap metal merchants. 

About The Business Outsourcing Company (BOC)

Based in York, England, The Business Outsourcing Company is a division of CNG Business Services, which is part of the privately owned CNG Family of Companies. The group was founded in 1971 and now has business services, retail and real estate interests both within the UK and overseas.

The company provides a wide range of Business Process Outsourcing services from its main outsourcing office located in Mumbai, India. Its broad talent pool and staff members possess numerous different skill sets. They are therefore positioned to serve all clients, both large and small, in a bespoke and flexible fashion.

Reference Article Link - http://bit.ly/1EHvdL5