Increase Your Potential with Database Services

Information is the wealth that a business accumulates over a period of time. However unless your database is renewed and refreshed from time to time, it can become outdated. Customers can move, they may change phone numbers, get additional phones which you can target or they may be in need of newer products. All this means, if you do not have a direct line to these existing customers and may be even potential new ones, you will not only lose out on automatic business but your sales teams will also be losing their precious time working on information that is obsolete. With the Business Outsourcing Company’s Database Services offering, this scenario can be changed completely to your benefit.

Database Assistance Remotely Handled

Fortunately, for labour intensive practices of calling and checking up on information and to see if numbers are still genuine and operational, agencies like the Business Outsourcing Company can effectively help you with data cleansing solutions provided as an integral part of their database services. There are several different ways to handle this process and professionals at this agency have the resources and the time to do it for you. The Business Outsourcing Company’s team can either securely connect directly to your database to clean it or a backup can be updated on your system in pre-determined batches.

Handling Valued Data

Another important part of database services is data entry and this too can be excellently handled by professionals who are gifted with both speed and dexterity. Imagine having a ready database that is cleansed and has only genuine information, mined from your data and refreshed with additional information pertaining to potential new customers. This can be information that is a genuine asset to any business. Both, input services using your own database processes and temporary assistance for data refreshing is handled excellently by the Business Outsourcing Company which is the right BPO to cost-effectively handle your needs.

Wholesaler Services that Ensure Complete Usage of Resources

With intense competition in the market, how you do ensure you are able to successfully create and develop new relationships as a wholesaler. More than end customers, you need your retailer customers to step up and realize that you have stock and you are selling it at very attractive rates. When you do not have the time to do it by yourself, agencies like the Business Outsourcing Company can do it for you with their pre-packaged wholesaler services offering which brings you exactly the kind of assistance you need to derive results smartly and quickly.

Keeping Wastage to a Minimum

As a wholesaler you have to deal with large quantities of stock, which if they remain in your warehouse without any movement, can mean a loss to you. To ensure this does not happen, Business Outsourcing Company personnel handle the labour intensive work of informing your retailer customers about short dated stock. Wholesaler services by Business Process Outsourcing can give your retailer customers the opportunity to buy them at superb rates, giving you the profits you deserve and eliminating wastage of resources at your end. Retailers can then create their own profits by offering fabulous discounts to their end consumers.

Putting Your Resources to Work

This labour intensive work can become efficient with the right resources. Fortunately Business Outsourcing Company has the personnel to plan, identify and then target existing as well as new potential retailer customers using workable BPO processes that can increase your target audience considerably. As a wholesaler your options might be limited but there is a lot of scope for intense profit if you have a partner who can call up individual retailers and inform them of the stock clearance you are about to do. Such wholesaler services deliver results with retailers coming in to buy stock that would previously have gone to waste, reducing profits and margins.  Not any more.

Top Benefits of Taking on a Reputed Telephone Answering Service in UK

For a new business or a start-up, every phone call is a potential client seeking information and every message needs to be answered and the call returned. In such a scenario how does a company maintain its vigil especially around holidays or weekends when the office is empty but the global workforce is still in full operational mode. By outsourcing this part of your office work to reliable telephone answering services in UK like the Business Outsourcing Company, entrepreneurs can rest assured that no call will go unattended, whatever time of the day it may be. 

An Effective Business Promotion

This function is extremely important as this is the image that new callers carry with them as first impressions. When a virtual receptionist answers calls in a steady manner, answering queries flawlessly and then swiftly relaying messages via SMS or emails, the resulting feedback is almost always good. What an enterprising business gets from this kind of call answering service UK is impressive promotion all wrapped up in an affordably balanced package. Whether it is non-business hours, evening or night, peak times or the holiday season, no call remains unanswered. 

Training that Includes Everything

Strict quality control and training also aids a lot when dealing with customers but impeccable service and an enthusiastic approach makes a great big difference. A professional team like the Business Outsourcing Company can be counted on to treat your potential clients with courtesy during telephone answering, complete knowledge of the product under consideration, handling or escalating calls as per the brief and all this done with relative ease. More than that, clients get a complete report of every call that has been answered including the feedback and a choice given to monitor customers with follow-up services.

Learn How a Business Process Outsourcing Company UK can Benefit your Start-Up

Running a business does not have to be a complicated process,but it is. You need capital, infrastructure, human resources and an organisation to bind them all together. Each and every function is specific and needs to be fulfilled in order to carry on a successful business. When a new start up is launched, company heads and entrepreneurs become too enmeshed in getting these various functions to work together instead of focusing on their core competencies. However if a plan is already in place to shift a complete set of responsibilities, that do not directly affect your output, to third party Business Process Outsourcing Companies UK, you will not only save huge amounts of resources but then you will get to do what you love best.

Attractive Features that Work

The main attraction of this industry is the value that is attached to its results. Agencies like the Business Outsourcing Company simplify your work and get it done in a much more affordable manner. Take for example lead generation. It seems like such a simple thing but it has tremendous value and can give a new company, the running start it needs to penetrate the market and start getting call-backs. Lead generation companies UK, can provide you with effective solutions at a decidedly lower cost. 

Affordable and Effective Measures

With highly trained staff at their disposal, the Business Outsourcing Company uses its resources to the fullest to give you quality leads that can go on to become potential customers in the future. Moreover you receive leads that are focused and chosen based on the requirements provided at the outset. This way every potential candidate is monitored and selected based on strict criteria and forwarded after careful consideration. This is quite a labour intensive job and when done by professionals like this BPO, clients get to reap the benefits at a much lower cost than would have been possible.

Ethnic Sales and Marketing Tactics that Work Every Time

Ethnic sales & marketing is a very niche area which needs an equally professional team to manage it. An effective way to reach target ethnic customers is to use staff that are well-aware of the background of this targeted group, can contact them during their business hours and can transform an interested party in to a genuine business lead. A strong cultural and linguistic connection is necessary if you want to tap into this large potential market.  Specialists like the Business Outsourcing Company can certainly help. A team that is proficient in all major ethnic languages for your target market can prove to be a huge asset if you are trying to increase your market share and generate effective sales leads. 

Another important fact to consider is that the Asian markets where many of your targeted ethnic customers live, operate on different time zones. This means you need a team that can monitor, follow-up and conduct telemarketing & telesales calls during this time period. So as your employees are leaving the office, your support staff will pick up leads for you. Many of the services offered in this area are priced on a performance basis so you have to pay only for genuine leads and positive feedback making this a very affordable service indeed.

Interesting Facts You Need to Know When it Comes to Lead Generation Companies

Every company has a defined target market for their sales leads. These may include potential customers who have shown an active interest in your product, who may be from your current target audience or from new previously untapped regions. Whatever the case, if your chosen lead generation companies can get you effective new business with well-researched, quality leads then you have a new target base to focus on with genuine prospects of growth in your sector. Such third party companies also have the skill-set to follow-up on leads and assist with any paper work that needs to be done. These affordable services provided by the professionally managed Business Outsourcing Company can mean a steady quantity of useful leads that will help you reach your fore caste sales figures.

Business leads need to be generated with strategically. Knowledge of target audiences, their likes and dislikes and what they wish for when looking at a brand is extremely important knowledge in the path to getting effective leads. This involves looking at demographic profiles and assessing the audiences’ tastes among others. Leads can be pre-screened before your team takes over, so you can be sure that your staff are interacting with only the most genuine prospects. 

A Superb Alternative to In-House Customer Service Department

Having an effective customer service helpline can be the difference between an irate client and a successful relationship leading to increased sales. A call answering service that is competent, courteous and can field multiple calls from potential customers that emerge on the weekend can also mean increased business. Many of such telephone answering services handled by third parties like the Business Outsourcing Company can help you during peak times, non-business hours and on special holidays. So how do they handle this large number of calls and do it with remarkable professionalism? The answer is an experienced staff that are well-aware of the area of expertise you deal in.

A telephone answering service is not merely a voice at the other end of the phone. It is a strong support system that relies on a compelling professional background that will not let a single call go unanswered. There is huge importance associated with never letting a potential customer slip by without being talked to. On occasions, when you need someone to answer calls Eg: from new job applicants, you can use the team members who are freed on your core competencies, helping you increase the efficiency of your business. At third party BPO outsourcing companies, the staff are well prepared to handle this work load with an efficient employee pool. 

Take Advantage of Vital Business Leads and Quality Lead Generation

Wouldn’t it help you to find a customer looking for what you provide? The right business leads have the ability to give you a chance to make a whole heap of money. When you pay lead generation companies, you expect results that will matter to what you are doing and provide you with a potential customer base with a chance for future business relationships. 

With CNG’s Business Outsourcing Company you know you will be associating with an intelligent partner that knows and understands exactly what you want and guns for it. With highly qualified and trained staff, you can expect a superior and rewarding service, and when that service is coupled with thoughtfully placed complementary leads with an opportunity for cross-selling, you can be sure you have hit “a home run” by combining your efforts with the right company.

In an age when business leads can provide you with a lot of revenue, you need some genuine information that has been acquired from genuine sources. A whole complementary suite of services that take into account telemarketing, database management and even sales and marketing knowledge, can give you a big advantage. With such BPO Outsourcing Companies, you can be sure you are getting exactly what you have paid for, maybe even more. Therefore investing in the services of such a company will only help you with inspiring initiatives and give you results that matter.

A Reliable Answer to Your Call Answering Service Problems

When you are generating revenue in seven figures and interacting with the top management of FTSE companies, why would you want to get bogged down and your team hassled taking calls when a telephone answering service staffed with skilled customer services personnel can handle this for you? Direct contact with customers and clients can mean a lot of revenue as well as goodwill for you; the way you connect to them, answer their queries and solve their problems will only help you to gain market share.  The question is, do you really do not have the resources ready to handle that, what should you do? The answer comes in the form of a business outsourcing company that has made its mark in this area. With CNG’s Business Outsourcing Company you will have a reliable partner to handle this part of your operations.

The Business Outsourcing Company can provide you with a call answering service that is designed to match your specific requirements.  They will take the time to understand what you stand for, what you can provide and what you want to achieve; now that is a change from the norm. Unlike other telemarketing companies, they will work to create a better image for you by handling all your calls during peak times and even during non business hours. You can choose the kind of service you want them to provide and the level to which you want to escalate certain matters. When you know a reliable and trustworthy company is handling this part of the job for you, there is no limit to what you can do with your time.

Telemarketing Companies UK: Why they are needed for small companies

Communicating with customers, and doing so quickly, is becoming increasingly important in this wired age. Previously, if a customer wasn’t satisfied, he or she may not have communicated this to the supplier and they may only have told a few friends about this.  Now, if a customer has a query or a problem, they are able to communicate this to many more people than before via online recommendations, social media etc.  A company needs to invest more in their customers to ensure they are well looked after.

It is important for a company to be receptive to this customer interaction both inbound and outbound.   Customers should be encouraged to state their problems and also clear any queries simply by dialing the customer care number. Telemarketing Companies fulfill an important role here as many of them provide inbound customer care as well as outbound telemarketing services.

Outbound telemarketing helps  to companies  for generate Business Leads, to make the sales process easier and also to gather information. Telemarketing is acknowledged as a particularly helpful tool for smaller businesses as it saves them a lot of time and money and increases efficiency.  

Studies have shown that closing a sale obtained through a telemarketing call is one-fifth of the cost normally incurred while selling personally. Thus, a company can save a considerable amount by telemarketing to ascertain interest rather than personally visiting lots of prospective customers, and then they can better spend their time visiting those prospect that have genuine interest. It is important to invest in a good Telephone Answering Company UK though and also to be conscious that telemarketing is not the ideal solution for certain types of products (eg high value, specialized products bought by specialized buyers) or luxury goods.

Telemarketing is also useful when there is a potential target group of clients located in geographically disparate locations. In such situations, rather than just travelling to prospects, it is easier to first confirm interest by telephone. A telemarketing company can transfer across to their client any leads that have genuine interest in a product. Telemarketing thus represents a relatively low-cost means to expand sales. 

Business Process Outsourcing Companies : Giving an Edge to Your Company

Companies all around the world understand the benefit of accessing specific skill-sets for specific tasks. Not every company can realistically employ all these various skill sets to maximum effect within their organization.  However, with the advent of Business Process Outsourcing it has now become possible for companies to selectively use specific talent pools owned with the help of other companies. 

Business Process Outsourcing Companies are companies that enable clients to sub-contract certain areas of work and processes to specialists within the third party organization. Outsourcing is often known as ‘Off-shoring’ because the process is often carried out outside the UK. Many different processes can be outsourced such as Customer Support or Technical Support or Lead Generation.  India is one of the leading countries to outsource to as there is an educated, English speaking labour-force available at relatively lower cost. 

So, what are some of the advantages of outsourcing?

• A high-quality service. Since the outsourced provider is a specialist in certain fields, they can deliver a high quality service as they are experts in their arena. 

• Saves money. Since the outsourced workers are already trained and specialized to perform certain kind of tasks, there is no need for extensive training and they can start working in their chosen specialty much quicker than a new worker. Plus there is a labour arbitrage from labour costs in India being much less than in the UK so.  Overall, by considering bothlabour costs and the time to get labour working productively, a company can save of money by outsourcing.

• Improvements in productivity. Since these are workers who have been specially trained to complete a specific type of task, it becomes easier for them to get the work done much faster and as a result, increase productivity at work. 

Reach the heights of profitability by outsourcing with The Business Outsourcing Company

In the modern world, there are many challenges that businesses come across such as: cost control, new market development, consolidating growth in captured market, etc. Outsourcing is one of the solutions to these challenges in business expansion. Our company is able to offer complete suite of outsourcing services such as: business lead generation & telemarketing, telephone answering, customer support help desk & technical support, ethnic sales and marketing, wholesaler services, retail brand support, telecom industry Network Operations Centre (NOC) support and many more. We thus have the complete package of outsourcing services to enhance the efficiency of your business, wherever you are located in the UK.

While outsourcing is often thought of in relation to cost control; it is actually the flexibility of cost structure that is most beneficial as it converts fixed costs into variable costs. Fixed costs, most typically labour costs are incurred whenever staff are employed on a full time basis for specific roles – their salaries need to be paid even if they have not been successful at completing the task.  Variable costs are incurred only when an asset, such as valuable team member works on a task and generates results, but no costs are incurred if the team member is not working on the task or not generating results.

Outsourced customer support saves time, space and costs. Companies can use these resources to enhancing their core competencies to build a competitive edge in the market. In addition, outsourced technical support facilitates work simplification as only critical issues need a client’s attention in-house.Outsourced technical support provided by us at an affordable price will increase your profitability and growth.

With our company, any business irrespective of its size, can enjoy the best telephone answering service UK, outsourced customer support and technical support.If you really want to survive in a cut-throat competitive market, you need to have a dependable outsourcing partner to rely on. 

Use Outsourcing to help your business to boom

Every business, whether small or large, aspires to grow its market share. The challenge is how to generate the extra business. It is in response to this that we launched our company to help businesses grow by providing them with complete end-to-end solutions. Our site offers a wide range of outsourcing solutions such as: business lead generation & telemarketing, call answering, customer help desk & technical services, ethnic sales & marketing, wholesaler services, retail brand support, telecom industry Network Operations Centre (NOC) support plus many more. We have an excellent team of professionals that are ready at your disposal.

BPO outsourcing companies UK are popular not just because they help in cost saving but also because they provide flexibility to businesses in terms of pricing and speed of response. Furthermore, outsourcing companies are frequently paid according to the volume of work carried by them. This means, an outsourcing company’s costs are treated as variable costs by the client and thus related to the volume of work carried out.  If the client company has to do the same work, it is likely to be a fixed cost as they need to take on headcount with needs to be paid for irrespective of the whether the work is accomplished or not. Lead generation companies UK play a vital role in business generation as they provide a volume of leads to their clients and thus an almost ready made customer-base, possibly in new market segments. 

BPO outsourcing companies UK can be a major asset to your business, providing you with time to concentrate on your businesses’ core competencies. In the same vein, lead generation companies UK enable you to discover new clients, possible in new sectors, and they can also help in converting potential customers. Thus, if you really want to grow your business, you would be advised to try a good outsourcing company once – you will likely get addicted.

An Outsourcing Solution with Remarkable Possibilities

You start a business in order to succeed, to make money and let’s be honest; to be immensely profitable. One part of this path is to reduce costs and one the few ways that can really make a difference is investing in an agency that will handle your business process outsourcing needs. A BPO gives you an effective and superb way to reduce your costs drastically and to manage your capital in a way that will maximize you profits. You can thus concentrate on putting all your energies to build on your core competence and that of your business. You do not need to struggle with operational details that really do not need to be looked at from where you are standing, when there are lead generation companies UK that will gladly supply you with innumerable leads. They have the skill set and the experience you need without weighing heavily on your company’s expenses. 

For this kind of outsourcing and all your other needs like customer service, technical support, telemarketing, database management and call answering companies like the Business Outsourcing Company UK have excellent staff which can handle this work for you. There are no limits to what you can do as a business when you have the time and resources freed up to concentrate on your core competencies. Use the Business Outsourcing Company, which has the manpower necessary both inside and outside the country. It is also one of the leading telemarketing companies UK. Your success is measured by the number of right choices you make. Let the Business Outsourcing Company be the stepping stone to an astonishing success story, your story!

The Business Outsourcing Company is a remarkable organization with resources that can be put to work for you, regardless of where you are in the world.

CNGBS’ division, The Business Outsourcing Company, wins new contract

The Business Outsourcing Company (BOC), part of CNG Business Services, is pleased to have been chosen to assist a British FMCG (fast moving consumer good) company with a bespoke, outsourced customer support campaign.

The campaign involves calling hundreds of retailers that sell our client’s products and carrying out a telephone based survey to gather answers to specific questions. At the same time, we are also assessing customer satisfaction and escalating to our client’s attention any that need specific technical support.

Our client doesn't have the spare personnel to carry out this campaign at short notice and to cover so many clients in the specific time period in which the campaign must be completed.

As an add-on to this service, we will also be carrying out a lead generation campaign to find more customers that match our client’s required profile. BOC will procure data to the specific parameters that our client requires and then will call the targeted retailers to raise awareness. We will provide a campaign specific phone number that comes into offices and on which we provide our own 24/7 call answering service.

Sanjeev Patel, Managing Director, comments "2014 seems to have started with a bang. As we come out of the recession in which we have all been for the last few years, there seems to be a lot more optimism about and due to this confidence, businesses are exploring new growth prospects. As organisations have really cut back on hiring over the last few years, their corporate structures are very lean and the easiest way to grow is to use business process outsourcing to outsource certain elements of their business. This allows companies to access specific skill sets quickly and without the hassle of having to recruit & train people themselves. The Business Outsourcing Company has been a lucky beneficiary of this with clients ranging from telecoms looking to grow their network operations centres (NOCs) through to consumer goods firms that haven’t got the manpower to service their fast growing customer base. We are able to provide services on a 24/7 basis so can crunch data overnight and present the results of a previous days’ efforts first thing in the morning. Business process outsourcing is a truly flexible service and one mustn't pigeonhole specific processes. We like to think of ourselves as an extension of our clients’ company and we are here to help in any way that a client needs. We can enable a client’s business to be ‘fitter’ than it could otherwise be so it can punch above its weight."

We welcome your enquiries and are always happy to have discussions with potential clients about the tasks they are looking for assistance with and to brainstorm how best to deliver the required results.

For further information, please visit: businessoutsourcingcompany.com

Reference Article Link.

The Business Outsourcing Company provides lead generation for all types of companies

The Business Process Outsourcing Company can help a wide range of companies with their lead generation requirements.  This includes both B2B and B2C companies that would like to prospect for new customers.

The scope of lead generation is broad and we regularly encounter retail suppliers looking for new stockiest, finance companies looking to prospect to residential consumers, utility companies targeting all types of energy users, smaller brands looking to sell directly to consumers etc.

To use this service, a client needs to advise us as many parameters as possible about their target customer.  We then purchase data, unless a client provides their own database, specific to the chosen requirements.  We are able to be very specific with our British data providers on the type of data that we are looking for.  We can specify geographic area, industry type, business size, and turnover, number of employees to name but a few of the categories.  And when we purchase the data, we can obtain names, phone numbers plus other contact details.  For residential lead generation, the parameters include income, ethnographics, employment type etc.

All data that we purchase for our clients’ lead generation requirements are from accredited British data vendors.  All the data is TPS clean to be used.

Once a lead is generated, we can either email details to our client, live transfer the call to someone in our clients’ offices who can take the call or we book an appointment for our client to call/ visit the client.

We can also handle lead generation for telecom clients as a related service to our NOC capabilities.  This means we can prospect for residential (B2C) clients who might want an international calling card or SIM card for low cost international calls or home calling/ money transfer products.

We price for lead generation either per lead or on an hourly basis depending on the scope of the work.

The Business Outsourcing Company would be delighted to speak to you about your requirements. We can price per call or per line diverted to us. Please call us on 0800 083 9374 for further details.

The Business Outsourcing Company provides a full range of telephone answering services

The Business Outsourcing Company assists all sizes of companies with a variety of bespoke services. This includes telephone answering services, especially for the UK.

We can provide this service in several different ways.  We can provide ad-hoc telephone answering when a client just transfers theirs calls to us where we answer the phone in their name, perhaps while they are out at appointments or in meetings, or we can provide full 24/7 telephone answering with virtual PBX switchboard services where we answer the call and route the call directly through our clients’ phone system directly to the relevant party.  Some companies use this service to have their calls answered in the evenings and over weekends when their offices are closed.  

When the intended recipient is not about, we take a message and then email/ SMS the client with the caller’s details.  This ensures that the caller is greeted in a professional manner by your company.

   

A considerable proportion of people will not leave voice-mails and disconnect the call when they are faced with an answering machine.  And in certain competitive environments, prospective clients will not call back as they will search for another provider that is available on the telephone.

Call answering services are an economical solution when you are not available or as a replacement for a telephone switchboard operator.

The process of using the service is simple. You simply set up a divert service with your regular telephone provider and forward your calls to a unique number which we provide you with.  When you are back, you just key in a few numbers and turn the service off.

The Business Outsourcing Company would be delighted to speak to you about your requirements. We can price per call or per line diverted to us. Please call us on 0800 083 9374 for further details.

CNGBS is pleased to announce the launch of sister division, The Business Outsourcing Company

CNG Business Services is pleased to announce the launch of sister division, The Business Outsourcing Company - www.businessoutsourcingcompany.com.

Sanjeev Patel, Managing Director, comments "The Business Outsourcing Company provides a wide range of Business Process Outsourcing solutions for companies of all sizes, located anywhere in the world."

The Business Outsourcing Company provides a broad range of BPO solutions such as business lead generation & telemarketing, call answering services, outsourced customer support, help desk services, ethnic sales & marketing, wholesaler services, retail brand support, telecom Network Operations Centre (NOC) support plus many more.

All the services provided are bespoke so all requirements can be catered for.

Over the coming months, we will share how we have added value to various clients.

Reference Link - http://blog.cngbs.co.uk/cngbs/cngbs-is-pleased-to-announce-the-launch-of-sister-division-the-business-outsourcing-company/

Contact Us

CONTACT INFO

Address:

York Office:
1 Chessingham Court,
George Cayley Drive,
Clifton Moor, York YO30 4WQ
Freephone : 0800 083 9374
Telephone : 01904 692 232

Email: info@cngbs.co.uk