How SMEs Can Benefit From Tailored Outsourcing

"Tailored David instead of Scaled-Up Goliath: How Outsourcing is for SMEs, Not Just Large Companies"

York — In its services for small- and medium-sized businesses (SMEs), The Business Outsourcing Company (BOC)challenges the traditional model of outsourcing that helps only large, global companies and is also dependent on economies of scale. Unlike the goliaths of the outsourcing industry, BOC offer SMEs solutions that are always tailored, flexible and resource-intensive to achieve financial benefits on their behalf.

BOChelps SMEs - Retail as well as Business-to-Business - throughout the UK and in all industries. It does this by delivering cost-effective solutions to reduce SMEs’ overheads and by improving their business processes. This is achieved by providing outsourcing and streamlining of one or more of an SME’s back office operations, which can include everything from business lead generation and telemarketing, to data solutions, technical and telecomms support. 

One example of an SME achieving such benefits from bespoke outsourcing is Cheque Exchange Limited, a subsidiary of Provident Financial Plc, the financial services group.

Cheque Exchange gave BOC three primary goals to deliver upon:

• Generate new business leads

• Reduce costs 

• Make the sales process more efficient.

Over a period of six months to date, BOC has returned to Cheque Exchange:

• 21% uplift in the delivery of potential new clients throughout the UK

• Confirmed one-to-one meetings for their Field Teamfollow-up

• 15% reduction in back office and field costs 

• A stronger revenue pipeline for its UK-wide sales team.

Speaking about the success of BOC’s work, Cheque Exchange’s Mark Rooke (General Manager) and Shaun Peak (National Sales Manager), said: “The Business Outsourcing Company is better than the other outsourcing providers we’ve considered in the past. They give our company a flexible, easy and cost-effective resource that complements our existing sales team. They not only deliver real results – they help strengthen our bottom line. We’re looking forward to working with them on even more projects – which we believe says it all.”

Sanjeev Patel, Managing Director of The Business Outsourcing Company (BOC), said: 

“Our success with Cheque Exchange is also credit to their own business acumen and tremendous drive. We’re grateful to them for embracing our tailored approach to outsourcing, which has strengthened their sales, streamlined their back office process and helped drive the bottom line.”

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Notes to Editors

For interviews and further comment, please contact Robert White, tel: +44 203 286 4694.

About Cheque Exchange

The company is a wholly owned subsidiary of Provident Financial Plc, the financial services group founded in 1880. It offers a popular, easy and cost-effective way to exchange cheques for cash for its clients, which represent a large cross-section of consumers, retailers and scrap metal merchants. 

About The Business Outsourcing Company (BOC)

Based in York, England, The Business Outsourcing Company is a division of CNG Business Services, which is part of the privately owned CNG Family of Companies. The group was founded in 1971 and now has business services, retail and real estate interests both within the UK and overseas.

The company provides a wide range of Business Process Outsourcing services from its main outsourcing office located in Mumbai, India. Its broad talent pool and staff members possess numerous different skill sets. They are therefore positioned to serve all clients, both large and small, in a bespoke and flexible fashion.

Reference Article Link - http://bit.ly/1EHvdL5

Advantages When ISP’s Have the Best NOC Support at Their Disposal

The Business Outsourcing Company provides Network Operations Centre support to guarantee your performance whatever the circumstances, while your own NOC department can be relieved from the 24/7 pressure, to focus on more pertinent issues. With this immediate responsibility solved, you as an ISP will have more opportunities to spread your wings and try out new challenges.

Your Immediate Concerns Resolved 

As a business, ISPs and hosting provider shave pressing concerns every working day. When these are resolved through such services, much of their personnel time gets freed up for more value added tasks. With agencies like the Business Outsourcing Company, you will be able to receive services such as hourly monitoring of traffic to various servers and nodes. Once the basic metrics are created, youreceive customized reports helping you keep track against your benchmarks. If these metrics fall below the pre-decided level, corrective action can also be specified, ahead of time.

Customer Tickets Resolved Faster 

As an Internet Service Provider, problems which arise on account of day-to-day activities can be easily resolved as they are brought to your notice as and when they occur. With Business Process Outsourcing Company’s NOC support, tickets will be opened if anything is found amiss so that immediate action can be taken or customer issues can be resolved quickly. If higher technical knowledge or Level 2 assistance is required to solve these tickets, only then the ISPs need to be notified. These small details can really free up your time especially when these services are customized to specific ISP requirements.

More Value for your Buck

The Business Outsourcing Company (BOC) with its multitude of contacts can help you by adding new accounts and even assisting new customers with simpler tasks like FTP, ISO load, ISO change etc. Handling the paperwork and documentation of everyday tasks and both customer & technical support can be carried out with the dedicated professionals from this agency too. 

BOC can help your company free up valuable resources with generating you considerable savings. 

Increase Your Potential with Database Services

Information is the wealth that a business accumulates over a period of time. However unless your database is renewed and refreshed from time to time, it can become outdated. Customers can move, they may change phone numbers, get additional phones which you can target or they may be in need of newer products. All this means, if you do not have a direct line to these existing customers and may be even potential new ones, you will not only lose out on automatic business but your sales teams will also be losing their precious time working on information that is obsolete. With the Business Outsourcing Company’s Database Services offering, this scenario can be changed completely to your benefit.

Database Assistance Remotely Handled

Fortunately, for labour intensive practices of calling and checking up on information and to see if numbers are still genuine and operational, agencies like the Business Outsourcing Company can effectively help you with data cleansing solutions provided as an integral part of their database services. There are several different ways to handle this process and professionals at this agency have the resources and the time to do it for you. The Business Outsourcing Company’s team can either securely connect directly to your database to clean it or a backup can be updated on your system in pre-determined batches.

Handling Valued Data

Another important part of database services is data entry and this too can be excellently handled by professionals who are gifted with both speed and dexterity. Imagine having a ready database that is cleansed and has only genuine information, mined from your data and refreshed with additional information pertaining to potential new customers. This can be information that is a genuine asset to any business. Both, input services using your own database processes and temporary assistance for data refreshing is handled excellently by the Business Outsourcing Company which is the right BPO to cost-effectively handle your needs.

Wholesaler Services that Ensure Complete Usage of Resources

With intense competition in the market, how you do ensure you are able to successfully create and develop new relationships as a wholesaler. More than end customers, you need your retailer customers to step up and realize that you have stock and you are selling it at very attractive rates. When you do not have the time to do it by yourself, agencies like the Business Outsourcing Company can do it for you with their pre-packaged wholesaler services offering which brings you exactly the kind of assistance you need to derive results smartly and quickly.

Keeping Wastage to a Minimum

As a wholesaler you have to deal with large quantities of stock, which if they remain in your warehouse without any movement, can mean a loss to you. To ensure this does not happen, Business Outsourcing Company personnel handle the labour intensive work of informing your retailer customers about short dated stock. Wholesaler services by Business Process Outsourcing can give your retailer customers the opportunity to buy them at superb rates, giving you the profits you deserve and eliminating wastage of resources at your end. Retailers can then create their own profits by offering fabulous discounts to their end consumers.

Putting Your Resources to Work

This labour intensive work can become efficient with the right resources. Fortunately Business Outsourcing Company has the personnel to plan, identify and then target existing as well as new potential retailer customers using workable BPO processes that can increase your target audience considerably. As a wholesaler your options might be limited but there is a lot of scope for intense profit if you have a partner who can call up individual retailers and inform them of the stock clearance you are about to do. Such wholesaler services deliver results with retailers coming in to buy stock that would previously have gone to waste, reducing profits and margins.  Not any more.

Top Benefits of Taking on a Reputed Telephone Answering Service in UK

For a new business or a start-up, every phone call is a potential client seeking information and every message needs to be answered and the call returned. In such a scenario how does a company maintain its vigil especially around holidays or weekends when the office is empty but the global workforce is still in full operational mode. By outsourcing this part of your office work to reliable telephone answering services in UK like the Business Outsourcing Company, entrepreneurs can rest assured that no call will go unattended, whatever time of the day it may be. 

An Effective Business Promotion

This function is extremely important as this is the image that new callers carry with them as first impressions. When a virtual receptionist answers calls in a steady manner, answering queries flawlessly and then swiftly relaying messages via SMS or emails, the resulting feedback is almost always good. What an enterprising business gets from this kind of call answering service UK is impressive promotion all wrapped up in an affordably balanced package. Whether it is non-business hours, evening or night, peak times or the holiday season, no call remains unanswered. 

Training that Includes Everything

Strict quality control and training also aids a lot when dealing with customers but impeccable service and an enthusiastic approach makes a great big difference. A professional team like the Business Outsourcing Company can be counted on to treat your potential clients with courtesy during telephone answering, complete knowledge of the product under consideration, handling or escalating calls as per the brief and all this done with relative ease. More than that, clients get a complete report of every call that has been answered including the feedback and a choice given to monitor customers with follow-up services.

Learn How a Business Process Outsourcing Company UK can Benefit your Start-Up

Running a business does not have to be a complicated process,but it is. You need capital, infrastructure, human resources and an organisation to bind them all together. Each and every function is specific and needs to be fulfilled in order to carry on a successful business. When a new start up is launched, company heads and entrepreneurs become too enmeshed in getting these various functions to work together instead of focusing on their core competencies. However if a plan is already in place to shift a complete set of responsibilities, that do not directly affect your output, to third party Business Process Outsourcing Companies UK, you will not only save huge amounts of resources but then you will get to do what you love best.

Attractive Features that Work

The main attraction of this industry is the value that is attached to its results. Agencies like the Business Outsourcing Company simplify your work and get it done in a much more affordable manner. Take for example lead generation. It seems like such a simple thing but it has tremendous value and can give a new company, the running start it needs to penetrate the market and start getting call-backs. Lead generation companies UK, can provide you with effective solutions at a decidedly lower cost. 

Affordable and Effective Measures

With highly trained staff at their disposal, the Business Outsourcing Company uses its resources to the fullest to give you quality leads that can go on to become potential customers in the future. Moreover you receive leads that are focused and chosen based on the requirements provided at the outset. This way every potential candidate is monitored and selected based on strict criteria and forwarded after careful consideration. This is quite a labour intensive job and when done by professionals like this BPO, clients get to reap the benefits at a much lower cost than would have been possible.

Ethnic Sales and Marketing Tactics that Work Every Time

Ethnic sales & marketing is a very niche area which needs an equally professional team to manage it. An effective way to reach target ethnic customers is to use staff that are well-aware of the background of this targeted group, can contact them during their business hours and can transform an interested party in to a genuine business lead. A strong cultural and linguistic connection is necessary if you want to tap into this large potential market.  Specialists like the Business Outsourcing Company can certainly help. A team that is proficient in all major ethnic languages for your target market can prove to be a huge asset if you are trying to increase your market share and generate effective sales leads. 

Another important fact to consider is that the Asian markets where many of your targeted ethnic customers live, operate on different time zones. This means you need a team that can monitor, follow-up and conduct telemarketing & telesales calls during this time period. So as your employees are leaving the office, your support staff will pick up leads for you. Many of the services offered in this area are priced on a performance basis so you have to pay only for genuine leads and positive feedback making this a very affordable service indeed.