Companies all around the world understand the benefit of accessing specific skill-sets for specific tasks. Not every company can realistically employ all these various skill sets to maximum effect within their organization. However, with the advent of Business Process Outsourcing it has now become possible for companies to selectively use specific talent pools owned with the help of other companies.
Business Process Outsourcing Companies are companies that enable clients to sub-contract certain areas of work and processes to specialists within the third party organization. Outsourcing is often known as ‘Off-shoring’ because the process is often carried out outside the UK. Many different processes can be outsourced such as Customer Support or Technical Support or Lead Generation. India is one of the leading countries to outsource to as there is an educated, English speaking labour-force available at relatively lower cost.
So, what are some of the advantages of outsourcing?
• A high-quality service. Since the outsourced provider is a specialist in certain fields, they can deliver a high quality service as they are experts in their arena.
• Saves money. Since the outsourced workers are already trained and specialized to perform certain kind of tasks, there is no need for extensive training and they can start working in their chosen specialty much quicker than a new worker. Plus there is a labour arbitrage from labour costs in India being much less than in the UK so. Overall, by considering bothlabour costs and the time to get labour working productively, a company can save of money by outsourcing.
• Improvements in productivity. Since these are workers who have been specially trained to complete a specific type of task, it becomes easier for them to get the work done much faster and as a result, increase productivity at work.
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