The Business Outsourcing Company provides Network Operations Centre support to guarantee your performance whatever the circumstances, while your own NOC department can be relieved from the 24/7 pressure, to focus on more pertinent issues. With this immediate responsibility solved, you as an ISP will have more opportunities to spread your wings and try out new challenges.
Your Immediate Concerns Resolved
As a business, ISPs and hosting provider shave pressing concerns every working day. When these are resolved through such services, much of their personnel time gets freed up for more value added tasks. With agencies like the Business Outsourcing Company, you will be able to receive services such as hourly monitoring of traffic to various servers and nodes. Once the basic metrics are created, youreceive customized reports helping you keep track against your benchmarks. If these metrics fall below the pre-decided level, corrective action can also be specified, ahead of time.
Customer Tickets Resolved Faster
As an Internet Service Provider, problems which arise on account of day-to-day activities can be easily resolved as they are brought to your notice as and when they occur. With Business Process Outsourcing Company’s NOC support, tickets will be opened if anything is found amiss so that immediate action can be taken or customer issues can be resolved quickly. If higher technical knowledge or Level 2 assistance is required to solve these tickets, only then the ISPs need to be notified. These small details can really free up your time especially when these services are customized to specific ISP requirements.
More Value for your Buck
The Business Outsourcing Company (BOC) with its multitude of contacts can help you by adding new accounts and even assisting new customers with simpler tasks like FTP, ISO load, ISO change etc. Handling the paperwork and documentation of everyday tasks and both customer & technical support can be carried out with the dedicated professionals from this agency too.
BOC can help your company free up valuable resources with generating you considerable savings.
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